OMW SHIPPING POLICY
Click on the links below to jump to the different sections of our Shipping Policy:
SHIPPING METHOD
DELIVERY OF ORDER & TRACKING
Tracking of parcel can be made from Poslaju Malaysia website and allow at least 24 hours before checking at their tracking system.
If any delivery problems occur, please send an email to [email protected], and we will attend to your enquiry as soon as we can.
RESPONSIBILITY OF RECEIVER
It is the customer’s responsibility to provide a shipping address where there will be a receiver for the shipment. We would like to avoid our customers to collect orders outside of their shipping address.
SHIPPING CHARGES WITHIN MALAYSIA
Our shipping cost for Semenanjung is RM8, and for Sabah & Sarwak is RM11.
Each parcel has a maximum of 500g of products only, any orders more than the said amount can be arranged by sending an email to [email protected]
DELIVERY TIME OF GOODS
Our office processing days are from Monday to Friday only.
INTERNATIONAL SHIPPING
CASH ON DELIVERY
COD with Agents will be at the discretion and arrangement by customer and agents only.
All cash term shall be made once the product is safely handed over to the customer.
RETURNS & REFUND POLICY
Name
Order Number/Date
Picture of Goods Received
Details of transaction
The details is to be emailed to [email protected] with your Order No. as the subject.
We will review the order and will refund the customer with a replacement product of similar value, if found that the damage is made by our own carelessness.
OMW SHIPPING POLICY
Click on the links below to jump to the different sections of our Shipping Policy:
SHIPPING METHOD
DELIVERY OF ORDER & TRACKING
Tracking of parcel can be made from Poslaju Malaysia website and allow at least 24 hours before checking at their tracking system.
If any delivery problems occur, please send an email to [email protected], and we will attend to your enquiry as soon as we can.
RESPONSIBILITY OF RECEIVER
It is the customer’s responsibility to provide a shipping address where there will be a receiver for the shipment. We would like to avoid our customers to collect orders outside of their shipping address.
SHIPPING CHARGES WITHIN MALAYSIA
Our shipping cost for Semenanjung is RM8, and for Sabah & Sarwak is RM11.
Each parcel has a maximum of 500g of products only, any orders more than the said amount can be arranged by sending an email to [email protected]
DELIVERY TIME OF GOODS
Our office processing days are from Monday to Friday only.
INTERNATIONAL SHIPPING
CASH ON DELIVERY
COD with Agents will be at the discretion and arrangement by customer and agents only.
All cash term shall be made once the product is safely handed over to the customer.
RETURNS & REFUND POLICY
Name
Order Number/Date
Picture of Goods Received
Details of transaction
The details is to be emailed to [email protected] with your Order No. as the subject.
We will review the order and will refund the customer with a replacement product of similar value, if found that the damage is made by our own carelessness.

ABOUT US
CUSTOMER CARE
SOCIAL MEDIA
CONTACT US
+60 12-577 1713
[email protected]
